Last updated: January 23, 2014

Linguists World understands that your information and how it is shared on our website or through our business arrangement is important to you. We appreciate and value your business, so we work hard to take care of your personal information at all times. This Privacy Policy details how we—and our website—care for your Personal Data as part of our Terms and Conditions policy.

By accepting our Website Terms or visiting linguistsworld.com (‘the Website’), you are hereby accepting and consenting to our practices as set forth in this Privacy Policy. You should read this policy in conjunction with the Website Terms. The Website is brought to you by Linguists World. We believe that it is critical to protect your personal information (as defined in the Data Protection Act 1998) and we are dedicated to giving you customized service that meets your needs in such a way that your privacy is always protected. This policy explains how we may collect and store personal data. It also explains some of the security measures taken for protecting your personal data, and details specific things that we will and will not do. When we first obtain your personal data, or when you order services from us, we give you the chance to let us know whether you do or do not want to receive information from us about other services or products (as applicable). You can usually achieve this by clicking the correct box on the application form or contract. You may change your mind at any time by using the “Contact Us” option on our website. Some of the personal data stored may be considered “sensitive Personal Data” within the scope of the Data Protection Act 1998. This may include information about your name, email address, phone number and country of residence.

1. Collecting Information

We may collect personal data about you from a number of sources, including the following:

• When you agree to place an order with us, in which case we may request your contact details, and how you will pay for the order
• When you contact us with an inquiry or in response to a communication from us, in which case, the data may tell us something about how you use our services.
• From public documents available, such as the electoral register.

2. Using Your Personal Information

Personal data is an important part of our business, and we only use your personal data for the following purposes and shall not keep such personal data longer than is necessary to fulfill said purposes:

I. To help us identify you when you contact us.

II. To help us identify accounts, services and/or orders that you have placed from us or selected partners from time to time. We may use the personal data that you have provided and/or any information we hold about you and personal data from third party agencies (including credit reference agencies).

III. To help us manage our website and contact you regarding improved administration of any accounts, services and products we have provided before, do provide now, or will/may provide in the future.

IV. To allow marketing analyses, customer profiling (including transactional information), and conduct research, including creating statistical and testing information.

V. To help prevent and/or detect fraud and loss.

VI. To contact you in any way (including mail, email, telephone, visit, text or multimedia messages) regarding products and services offered by us and selected partners, unless you have previously opted out of this information.

VII. To monitor and record communications (including phone and email conversations) for quality assurance, representative training, and legal/industry compliance.

VIII. To cross reference your details with fraud prevention and other law enforcement agencies. If you provide false or inaccurate information and we suspect fraud, we will record this and report it to the appropriate authorities.

We will not disclose your personal data to any third party except in accordance with this Privacy Policy. We may allow third parties to utilize personal data held about you under the following circumstances:

• If we, or substantially all our assets, are acquired or are in the process of being acquired by a third party, in which case personal data held by us, about our customers, will be one of the transferred assets.
• If we have been justifiably asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
• We employ companies and individuals to perform functions on our behalf, and we may disclose your personal data to these parties for purposes such as fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit and debit card payments, and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to the personal data needed to perform their respective job functions, and may not use it for other purposes. Further, they must process the personal data in accordance with this Privacy Policy and as mandated by the Data Protection Act 1998. From time to time, these other people and organizations that may access your personal data may be outside of the European Economic Area. We will take all reasonable steps needed to make certain that your personal data is treated in a secure manner and in accordance with this Privacy Policy and the Data Protection Act 1998.
• When you give us another person’s personal data, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their personal data.
• Regarding any transaction that we enter into with you, called an “order”:

I. We, and other companies in our group, may perform credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We may keep a record of the search results. Information held about you by said agencies may be linked to records relating to other people living at the same address, especially if you are financially linked. These records will also be considered during credit and fraud prevention checks. Information from your application and account payment details will be recorded with one or more of these agencies and may be shared with other organizations to help reach credit and insurance decisions about you and/or members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved and missed payments.

II. If you purposefully provide false or misleading information to us and fraud is suspected, we will record this and share it with other people and organizations as deemed appropriate. We and other credit/insurance companies may also use technology as a method of detecting and preventing fraud. If you need details regarding those credit agencies and fraud prevention agencies from which we may obtain and record your information, please contact us using the form provided on our website.

3. We have strict security measures to protect Personal Data.

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts input information.
• We reveal only the last few digits of credit card numbers when confirming an order. However, we transmit the entire card number to the appropriate credit card company during order processing.
• We maintain physical, electronic, and procedural safeguards regarding collection, storage and disclosure of personal customer information. Our security procedures require us to request proof of identity before disclosing personal information to you.
• It is important for you to protect against unauthorized password and computer access. Be sure to log off when you finish using a shared computer.

4. The Internet

If you communicate with us via the internet, we may send occasional emails about our services and products. Please remember that communication over the Internet, such as through email and webmail (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through many countries before they are delivered, as is true for standard Internet practice. We do not take responsibility for any unauthorized access/loss beyond our reasonable control.

5. Cookies

When we provide services, we work hard to make them useful and reliable. This sometimes involves placement of small data packets on your computer. These are called ‘cookies’. These cookies cannot be used for personal identification purposes and are used to improve services for you, such as:

• Allowing efficient page navigation
• Enabling the system to recognize your computer so that you don’t have to log in again for each page
• Saving previously entered information during the same session
• Measuring how many people are using a given service or service set so they can be simplified and ensuring enough capacity for maximum speed

Users typically can set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalized services cannot be provided and the user may not be able to take full advantage regarding a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies from your computer. Multiple cookies may be found in a single file, depending on your browser.

6. Links

The Website may include third-party advertising and links to other websites. We do not provide any Personal Data to these advertisers or third-party websites. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements appearing on the Website directly to your browser. They automatically receive your IP address. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel .gif files), and other technologies to measure the effectiveness of their ads and personalize advertising content. We do not have access to or control over cookies or other features that they may be used, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection. We are not responsible for any loss that you may suffer by using these third-party websites.

7. Further Information

If you would like more information or wish to comment about our Privacy Policy, please contact us using the form provided on the “Contact Us” tab on the website. We may amend this Privacy Policy from time to time without notice to you, in which case we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy. It is your responsibility to check regularly to determine whether this Privacy Policy has been modified. Continued use after modifications have been made constitute agreement with said changes. You can request a copy of this Privacy Policy and any amended Privacy Policy by contacting us. This Privacy Policy applies to Personal Data we hold about individuals. It may not apply to information we hold about companies or other groups. If you would like access to your Personal Data held, contact us via the “Contact Us” form. There may be a nominal charge to cover administrative costs in some cases. We aim to keep your Personal Data precise and up to date. If you inform us that we are storing any erroneous Personal Data about you, we will delete it or correct it quickly. Please contact us to update your Personal Data.